Widely regarded as a pioneer when it comes to innovation and the use of new technologies has established itself as a market leader when preserving its independence from bigger less nimble competitors. Considering that the companies launch back in 2008 and its staff have won a number of high profile business awards includingthe best utilization of technology for its self service customer portal WeWantToSayYes.co.uk and again in 2016 for its voice recognition dialler platform, in addition to being known for advanced use of technology is to date the only DCA to have won both best consumer and best commercial DCA.
When you operate without a taken for granted, we all take some opportunity to get to understand you and your customers, the strategy we invent for you is unique to your company requirements and evolves along with our partnership.
Customer focussed, has always worked with the belief that irrespective of the present situation a customer finds themselves dealing with, so they may be and will always remain a valued client of their clients, this ethos implies that works with its customers across a selection of debt types and era. As well as go to the website working with clients on overdue arrears and elderly debt accounts also works with lots of customers at very early stage arrears, often at a white label capacity carrying and representing the name of some of the UK's biggest names.
Investing in our clients, we're a professional services company working to a very substantial set of criteria that are regulated by the Financial Conduct Authority, and also as member of the highly recognized Credit Services Association we are committed to ensuring that all our people work to the very highest of standards. Training and Development play an integral role in the lives of employees at all levels, Training doesn't end once induction is finished but is ever present throughout the working atmosphere.
Quality assurance plays a key role in all we do ; QA touches all elements of our business and is coated Consumer Protection - Debt Collection - Texas Attorney General with our three line of defence and backed up via our very own internal audit group and different compliance capabilities.
Groups senior management team is made up of some of the most experienced and well recognized professionals in the market, with over a 150 years combined experience in the sphere of financials.